Binance Tuyển dụng Customer Service – Vietnamese & English (Remote) – Mức lương thỏa thuận

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

• College degree or above.
• Proficient in English and Vietnamese. Other languageswould be advantageous for efficient collaboration with various stakeholders in the company.
• Minimum 1 year experience in customer service, preferably in finance or the e-commerce industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity, proactive and meticulous and have a sense of responsibility and team work.
• Ability to work under pressure, strong communication skills and exceed beyond expectations.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift or weekend shift.
• Positive about the crypto industry.

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced, challenging and unique projects

• Work in a truly global organization, with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours, remote-first, and casual work attire.